Middle Management Relationship Tips – Riana Milne, LMHC, CAP, Cert Life & Relationship Coach
Mid to upper management executives have the responsibilities to report to both their employees and corporate owners. They have a select role of being able to be a team player for both sides, keeping everyone happy, productive and cohesive for a successful end result. Here are some tips to make sure you are an effective manager:
1) Listen to your employee and hear their side of the story first before offering your point of view. It is essential that they feel heard and validated and that their ideas are seen as important. This will also help them feel validated and calm, so that they will be willing to hear your suggestions. This active listening gives you the information you may need and the time to think of an appropriate response making you more professional.
2) Be proactive to ensure there are minimal conflicts amongst the employees. Role model positive behaviors, have weekly team meetings, have an open door policy, encourage suggestions and reward those suggestions used, be out amongst your people getting to know them personally (vs just being at your desk, in a closed office). Use humor, have fun breaks on Fridays, and schedule occasional outside of work activities.
3) See conflict as a chance to improve a relationship or fix a problem. Do not avoid or deny the issue or procrastinate in fixing it. Conflict is not about winning or losing, it is about negotiating a win-win for both parties. See it as an opportunity to improve differences and relationships.
4) Be prepared before a presentation or handling a conflict situation. Gather all the facts and come up with some solutions before entering into a conversation about things. Admit if you have been part of the problem and what you will do to correct it. Keep the desired outcomes in mind as you work through the various solutions.
5) Choose your battles that directly affect the good of the company and let the rest go. For the non-important issues, either accommodate or let it go. But if the conflict is bothering you then take the initiative to resolve it. This way, you are taking care of yourself and not letting an issue fester emotionally. You also need to model appropriate conflict resolution skills to your employees and holding the other party accountable to negotiate through the situation. A third party could sit in and witness the negotiations.
6) Establish team rules and norms early on regarding conflict. Employees need to know the procedure and expectations around managing conflict productively. Enforce consequences for anyone refusing to follow policy. Be sure 3rd party bystanders are not negatively affected or taking sides. Go for a Team approach where everybody wins!
Riana Mine, MA, is a Certified, world-wide Relationship, Love & Life Coach, #1 Best Selling Author, motivational speaker, Licensed Mental Health Counselor and Cert Addictions Professional at Therapy by the Sea; 15300 Jog Rd, Suite 109, Delray Beach. Her free App: My Relationship Coach offers more articles and her books, LIVE Beyond Your Dreams – from Fear and Doubt to Personal Power, Purpose and Success, and LOVE Beyond Your Dreams – Break Free of Toxic Relationships to Have the Love You Deserve addresses relationships with yourself and others. To learn more about Riana’s Life or Love Coaching programs or suggest a topic, go to Riana’s website, www.RianaMilne.com or email RianaMilne@gmail.com. Worldwide Coaching Phone: (201) 281-7887. Delray office: (561) 701-8277; Skype Coaching and FB: coachrianamilne. #LoveCoach, #LifeCoach, #RelationshipCoach, #SinglesCoach